Frequently Asked Questions

Everything you need to know about your Proton Store experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.

How can I return an item that doesn't fit?

We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to send the item back in its original condition.

Are your clothing items true to size?

Most of our items follow standard sizing. However, we recommend checking the specific size guide located on each product page for precise measurements.

What payment methods do you accept?

Proton Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.

How do I track my delivery?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.